Taught by: Marco Vives - Executive President Global Marketing Association - Peru
Co-certifies:
Are you taking full advantage of the potential of Artificial Intelligence to differentiate your organization and improve your customers' experience? Many organizations have yet to figure out how to effectively implement and manage AI in their Customer Experience strategy, leading to customers looking for other options based on the value and benefits they receive. This course will teach you how to improve your customers' experience with your brand by using Artificial Intelligence effectively.
You will learn how to enhance the customer experience using Artificial Intelligence, from its implementation in your business to the optimization and measurement of results, addressing best practices and key tools to achieve a positive impact on customer satisfaction.
Workers, executives, entrepreneurs and students who wish to increase their level of knowledge and improve their company's sales through a memorable customer experience.
Knowledge of Marketing and CX.
3 Capsules 01:03:02
3 Capsules 00:25:21
3 Capsules 00:51:54
3 Capsules 00:30:49
Final examTo obtain your course pass certificate, you will have 2 attempts per day to pass a multiple-choice exam with more than 70%.
Executive President Global Marketing Association - Peru
Marco Vives is a marketer by profession and specialist in Marketing, Employee Experience, Customer Experience and its tools, Design Thinking and Sales by different institutions (Google, UPB, UCSUR, ESAI, ROI MARKETING INSTITUTE, STORYEMOTION), managing to work with different companies in multiple areas and with entrepreneurs who wanted to take their idea to the next level where their main focus within all strategy and tactics is to generate a customer and employee experience that can impact in a positive way. He is currently Executive President of the Global Marketing Association Peru, leading the brand in order to generate a differential growth in LATAM. In addition, being GMA a reference in the field, we develop different professional topics such as endorsements, HyperMBA, Courses, etc.
*San Ignacio University will certify all NETZUN students.
Benefits
Full access to course videos
Downloadable materials
Forum with other students
Certificate of Completion
US$ 3.90Previously US$ 15.00
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US$ 3.90 Previously US$ 15.00
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