Taught by: Priscila Williams - Head of Service Design at a Financial Institution
Co-certifies:
In this course, you will learn how to approach professional challenges in an innovative way, focusing on the real needs of users. We will also learn about Design Thinking and Service Design, two relevant disciplines to improve processes, experiences and products focusing on the journeys and insights of our users.
At the end of the course, the student will be able to:
Those interested in Service Design, Design Thinking and its methodologies of user understanding, experience mapping, ideation and prototyping.
None.
3 Capsules 00:18:14
3 Capsules 00:22:04
3 Capsules 00:22:11
3 Capsules 00:23:43
Final examTo obtain your course pass certificate, you will have 2 attempts per day to pass a multiple-choice exam with more than 70%.
Head of Service Design in a Financial Institution
He holds a Master's Degree in Strategic Design and Management and specializes in Behavioral Economics and Service Design. He has more than 7 years of experience in Strategic Design focused on the Financial Industry in Mexico and New York. He started his career in NYC, where he collaborated with several Fintech Startups and the Neighborhood Trust Federal Credit Union. She was part of the Service Design & UX team at BBVA and collaborated in founding the CX area for the same bank. She is Co-Founder of Service Design Mexico and representative of the Service Design Network in Mexico. She currently works at Citibanamex, where she was UX Head and now she is the Service Design Area Leader, where she defines digital projects hand in hand with Business and Technology.
*San Ignacio University will certify all NETZUN students.
Benefits
Full access to course videos
Downloadable materials
Forum with other students
Certificate of Completion
US$ 2.90Previously US$ 15.00
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US$ 2.90 Previously US$ 15.00
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