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Personal Development Courses

Negotiation and Conflict Resolution

Personal Development

Negotiation and Conflict Resolution Course

Taught by: Javier Benitez - CEO - Sé Feliz Coaching

  • Intermediate
  • 11025 students
  • 4.6
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Online course description

It is important to increase the value of each person as a professional to influence in a positive way, achieving better agreements in all aspects. It is also important to increase the probability of success with all the people with whom one interacts, not only with bosses, clients, suppliers, colleagues, but also with family and friends. Any professional should learn how to negotiate effectively as soon as possible. That will give you a great launching pad.

What will I learn?

You will learn how to get better deals, achieve your goals and maintain trusting and long-lasting relationships with anyone, both professionally and personally.

Likewise, you will be able to increase your potential to handle emotions and conflicts with the people around you without having to keep quiet, expressing yourself as you wish without harming anyone. 

Who is it aimed at?

  • Anyone who wants to improve their value as a professional and improve their personal life when it comes to talking to others and getting what they want.

Requirements

  • None

Negotiation and Conflict Resolution Course Contents

  • Module 1Conflicts

    5 Capsules 00:31:40

    • Capsule 1: Cause of Conflict Generation
      Free View
    • Capsule 2: Sources of Organizational Conflicts
      Premium Access
    • Capsule 3: Phases of Conflict Escalation
      Premium Access
    • Capsule 4: When to Go to a Third Party
      Premium Access
    • Capsule 5: Reducing Conflicts
      Premium Access

  • Module 2Distributive Negotiation

    7 Capsules 00:49:38

    • Capsule 1: The Two Key Elements of Negotiation
      Premium Access
    • Capsule 2: Distributive Negotiation
      Premium Access
    • Capsule 3: Problems of Distributive Bargaining
      Premium Access
    • Capsule 4: The MAAN before anything else
      Premium Access
    • Capsule 5: Tactics in Distributive Negotiation
      Premium Access
    • Capsule 6: What We Should Do About These Tactics
      Premium Access
    • Capsule 7: Risks of Starting with Distributive Negotiation
      Premium Access

  • Module 3Integrative Negotiation

    5 Capsules 00:26:25

    • Capsule 1: Integration
      Premium Access
    • Capsule 2: The best negotiator
      Premium Access
    • Capsule 3: What should we do in practice?
      Premium Access
    • Capsule 4: Synergy
      Premium Access
    • Capsule 5: Creativity
      Premium Access

  • Module 4Overcomethe No, Get the Yes

    5 Capsules 00:27:34

    • Capsule 1: What's Behind a No
      Premium Access
    • Capsule 2: Getting closer to Yes
      Premium Access
    • Capsule 3: Tactics for Approaching Yes
      Premium Access
    • Capsule 4: Why Negotiations Fail
      Premium Access
    • Capsule 5: What to do if they don't work
      Premium Access

  • Module 5In-depth Preparationfor a Negotiation

    7 Capsules 00:37:28

    • Capsule 1: The Importance of Preparation
      Premium Access
    • Capsule 2: Preparation Form
      Premium Access
    • Capsule 3: Strategy Preparation
      Premium Access
    • Capsule 4: Getting to Know Yourself
      Premium Access
    • Capsule 5: Meeting the Other Party
      Premium Access
    • Capsule 6: Preparing for Opening and Closing
      Premium Access
    • Capsule 7: Take Everything into Account: Three-Dimensional Negotiation
      Premium Access

Final examTo obtain your course pass certificate, you will have 2 attempts per day to pass a multiple-choice exam with more than 70%.

About our expert

Javier Benitez teacher of the Negotiation and Conflict Resolution Course

Javier Benitez

CEO - Be Happy Coaching

Managing Partner of Gamelearn in Peru, Executive Director of BNI (Business Networking International) in Peru.

Entrepreneur and investor in different sectors related to construction, training, technology and human relations. Current Member of the Board of Directors of DIRFEL (Directors of Happiness) in Peru. MBA-Master in Business Administration and Management from the Instituto de Empresa in Madrid. Degree in Economics and Business Administration from the Complutense University of Madrid and Degree in Law from the UNED. Coach and author of the books "Sé Feliz Gratis" and "Multiplica tu Felicidad".

Get certified and boost your career

On behalf of Saint Ignatius University
Optional certificate template for our course*San Ignacio University will certify all NETZUN students.

About the institutions

Netzun - online courses
Edtech company, founded in 2015 and specialized in virtual education based on the 'microlearning' methodology. Its purpose is to democratize the knowledge of extraordinary people throughout Latin America.
San Ignacio University certifies our courses
San Ignacio University is a U.S. university that stands out for offering a unique and cutting-edge academic experience. It has a highly qualified faculty committed to academic excellence and the integral development of its students.
Online education for your professional growth
Short courses applying the micro-learning methodology
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All courses and specializations will have a final project so you can put your new skills into practice
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your courses
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